Jitendra, The EA Customer Service Robot

One of the downsides of buying games 2nd hand or preowned is that often, DLC codes or codes used to import content onto your harddrive have already been used by their previous owner.

This happened to me when I bought a 2nd hand copy of Rock Band 2. At the time, I was still in college - thus, had a lack of funds to spend on games - so practically everything I bought was 2nd hand - usually from the local CeX in town. I'd previously imported the songs from Rock Band 1 and the song packs - as I like to have a massive library to choose from. I was due to get Rock Band 3 when it came out, so I wanted to import the songs from Rock Band 2 as well.

When I discovered that my Rock Band 2 came without a manual, and thus, without the code that was printed on the back of the manual - I decided to take my issue to the EA customer service department on their website.

Long story short, I ended up buying another copy of Rock Band 2 that had a manual and a code and trading in my old copy back to CeX. Why? Well read the conversation I had with Jitendra, the EA Customer Service Robot and find out for yourselves:

-------------------------------------------------------

Jitendra: Hi, my name is Jitendra. How may I help you?

2406577524: Hi, when I bought my copy of Rock Band 2, it didn't come with a manual and I wanted the code to import the songs - is there a way I can get a replacement?

Jitendra: For replacement you need to contact the warranty department.

Jitendra: Could you please let me know the exact issue.

2406577524: I don't have a code to import the songs into Rock Band 3

Jitendra: All right. In order to resolve your issue, may I know your  E mail account associated with your EA account?

2406577524: mog_anarchy@hotmail.co.uk

Jitendra: May I have your date of birth please.

2406577524: 24/09/91

Jitendra: I am sorry. Date of birth is not match with the detail available in our data base .

2406577524: 24th of September 1991

Jitendra: I am sorry its not correct.

Jitendra: Could you please let me know any game key which is registered under your account.

2406577524: The Sims 3 is registered, where do I find the key?

2406577524: Oh, I found it - it's BDTM-6DYS-BU9W-VE8Q

2406577524: Sorry, the one on the back of the manual - 19425

Jitendra: All right. Please wait.

Jitendra: Kindly use this code   B39NPNHCHXMCHCPJ

2406577524: Thanks for helping

Jitendra: Kindly try with the given code and then let me know  whether it's working or not..

Jitendra: It's working or not.

2406577524: Hold on a second

2406577524: No, it says the code isn't valid

2406577524: Will the code work on the PAL version?

Jitendra: Pal version? What exactly it mean.

2406577524: The European version of Rock Band 2

Jitendra: All right. please wait. I provide  you the another code.

Jitendra: G3B9-35BQ-QAHL

Jitendra: Kindly try with this code.

2406577524: It says the code isn't valid either

Jitendra: Again.

Jitendra: Wait let me check.

Jitendra: PNGM-79NA-FDET

Jitendra: Kindly use this code.

2406577524: That one doesn't work either.

2406577524: The PAL version codes are 25-digits long, these are too short.

Jitendra: B3ZCGG83XPCG7A7A

Jitendra: Try this.

2406577524: Doesn't work.

Jitendra: Wait let me check why its happening.

Jitendra: I suggest you please contact our warranty department.

2406577524: OK thanks for helping

You have disconnected.